Run - Sage Support Setup

Mission Control

Enable Run Widget

Generate the tenant-scoped widget contract. This is the new native-helpdesk-first path: install the widget, send a first customer message, and let Sage/Bolt own the resulting support flow.

Backstage objective

Install the widget snippet on a test page, then send one real inbound message. This backstage proof should support the Sage journey, not replace it.

Runtime endpoints

Widget script and config URL will appear here after setup.

Install snippet

Training intake

If you already have a help center, FAQ, macros, or SOPs, send Sage a link. If not, Sage will start from your site and tighten the team from real conversations.

Step 2

Connect Zendesk (Optional)

Keep Zendesk as a compatibility lane for merchants that already run on an external ticketing system. This is no longer the recommended shortest path.

Boot Sequence

Launch Bolt Customer Service

Reuse the existing customer-service template. Native widget ingress should be the truthful default before this team goes live.

Pending First-team boot is waiting on widget enablement

Enable Run Widget first. Zendesk stays optional, not required.